Frequently Asked Questions
Everything you need to know about your York Fitness equipment and orders.
How much does shipping cost for heavy gym equipment?
Shipping costs are calculated at checkout based on the weight of the items and your delivery location. We offer competitive rates and occasional free shipping promotions on select strength training bundles.
What is the warranty period on York Fitness products?
Most of our products come with a standard 12-month warranty covering manufacturing defects. Specific premium items, such as certain rowing machines and treadmills, may feature extended frame warranties.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's portal to monitor your delivery progress.
What is your return policy for fitness accessories?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain products like sweatbands or yoga mats cannot be returned once opened.
Do you offer assembly services for home gyms?
While our products are designed for easy home assembly with included instructions, we can recommend professional third-party assembly services in select regions. Please contact our support team for details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Afterpay to help you build your home gym today.